New multi-factor authentication measures with HUB24
We know how important it is that you and your clients’ information is kept safe, and with greater reliance on technology in financial services than ever before, cybercrime in Australia is on the rise. That’s why we’ve introduced multi-factor authentication (MFA) measures on an opt-in basis for managers, licensees, advisers, and their clients.
By providing an extra layer of security, MFA makes it incredibly difficult for attackers to get access to your account. In fact, according to Microsoft, MFA prevents 99% of credential theft.1
You and your clients can now opt into MFA, which will apply when you log in and perform certain actions online.
How to set up MFA on your HUB24 login
To get started, you first need to install an authenticator app on your mobile device.
- If you use an iOS device, you can install the Google Authenticator app from the App Store (it’s optimised for use on iPhones and should work on an iPad as well). On Android devices, you can install the Google Authenticator app from the Google Play Store.
- The Microsoft Authenticator app, which uses the same standard to create authentication tokens, is available for Android devices from the Google Play Store and for iOS devices from the App Store.
- If you use the LastPass password manager, consider installing the LastPass Authenticator app, which is designed to work with the LastPass app on mobile devices and the desktop.
- Alternatively, you may have another app you wish to use (Duo mobile, Authy etc).
After you install the app on your device, the next step is to connect it to your HUB24 login . Generally, this will mean opening your chosen authenticator app, scanning the QR code visible on screen, and following the prompts.
Frequently asked questions
If clients opt in to MFA, they will need to contact our customer support team via phone for any troubleshooting. Advisers cannot authenticate on their behalf.
Authentication will be required when you perform the following actions:
– Log in
– New withdrawal
– Change password
– Update user contact details and client contact details
– EPI login, enrol, and revoke
If you wish to turn off MFA on your account, hover over your login profile in the top right-hand corner, then select Manage Multi-Factor Authentication. You will be prompted to authenticate the action. If you are having any issues authenticating your account, please contact our customer support team.
If you change your device, you will first need to de-register from MFA and then download the Authenticator App onto your new device and re-register for MFA again. To register, hover over your login profile in the top right-hand corner, then select Manager Multi-Factor Authentication.
MFA registration is linked to a mobile device not a mobile number. If a user changes their mobile number and continues to use the same device, the Authenticator tool will continue to operate as normal.
Return to the Recent Platform Enhancements page.
1. Microsoft Digital Defense report October 2021
Note: The relevant authenticator apps downloaded by you are subject to the terms and conditions of the app provider. HUB24 does not warrant that they will work as intended, that your communications will be secure nor that these apps will be compatible with your device or computer.
Disclaimer: The information on this website is produced by and on behalf of HUB24 Limited (ABN 87 124 891 685) and its subsidiaries (HUB24 Group). HUB24 Custodial Services Ltd (ABN 94 073 633 664, AFSL 239 122) is the operator of HUB24 Invest (an investor directed portfolio service), promoter and administrator of HUB24 Super which is a regulated superannuation fund. The trustee and issuer of interests in HUB24 Super is HTFS Nominees Pty Limited (ABN 78 000 880 553, AFSL 232 500, RSE Licence No. L0003216).
The information on this website is general in nature only and does not take into account any person’s objectives, financial situations or needs. Accordingly, before acting on any information on this website, the viewer should consider the appropriateness of the information having regard to their objectives, financial situation and needs, read the HUB24 Financial Services Guide and the relevant disclosure documents, and seek independent professional advice before making any decision to acquire or hold a financial product. HUB24 Limited and its subsidiaries disclaim all liability for any loss suffered by any person arising from their reliance on, or otherwise use of this information.