Important information regarding recent scam activity
With the financial services industry increasingly being targeted by scammers, it is crucial to remain vigilant and discerning to help safeguard your investments against potential threat.
Scammers impersonate legitimate professionals initiating unsolicited contact with individuals via phone, email, instant messaging, or social media platforms. Their objective is to deceive individuals into investing in fraudulent investment products.
Scammers impersonating HUB24 representatives
Please be aware of scammers falsely impersonating HUB24 representatives. HUB24 will never contact you regarding potential investment opportunities. If you are contacted by someone you suspect is not legitimate, we encourage you to contact your financial adviser, or call us directly on 1300 854 994.
How to report a potential scam
- If you suspect you have been the target of a scam, you can report it to the Australian Securities & Investments commission (ASIC) and the National Anti-Scam Centre.
- If you believe you have been contacted by someone falsely impersonating HUB24 representative, please do not respond, and notify us as soon as possible at admin@hub24.com.au, or 1300 854 994.
Resources to help identify potential scams
- The National Anti-Scam Centre maintains an online resource designed to raise awareness about how to recognise, avoid and report scams.
- The Australian Cyber Security Centre provides information for individuals and families to help understand potential cyber threats, and provides information on how to protect yourself online.
Additional Cyber security measures available on HUB24
To provide further protection we recommend you and your clients enable Multi-Factor Authentication (MFA) which is available for AdviserHUB and InvestorHUB and reduces the risk of clients having their HUB24 accounts compromised in the event of a data breach where their Personable Identifiable Information (PII) becomes publicly available.
When MFA is enabled, the user must provide the MFA token to access their account and to perform transactional activity such as withdrawals and aggregated trading.